Accessibility

Accessible Accommodations - If you need accessible seating, we encourage you to secure it in advance because space can fill up quickly! ADA tickets can be purchased online via www.livenation.com. Look for the ADA icon on the ticket purchase screen; up to one companion seat is allowed when buying online. For additional ADA needs or questions, please call the box office at (502) 583-4555. 

Unexpected Needs - If you have had an injury or illness that prevents you from using the original seats you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible seating. You can also visit Guest Services upon entry to inquire about accommodations for your changing needs.

Hearing and/or Vision Impairment - Please contact our office at (502) 583-4555 or email LouisvillePalaceHelp@LiveNation.com to set-up additional accommodations. If you need an interpreter for an event please give us at least 2 weeks’ notice to secure an interpreter. There is no charge for interpreter services. Assisted listening devices are available on site at every show. Visit Guest Services upon your arrival to get set up with a device for the event.

Service Animals - Trained guide, signal, or service dogs assisting guests with disabilities are permitted inside. To better serve you, please call our Box Office at (502) 583-4555 to arrange accommodations prior to the show. Upon venue arrival please identify such dogs to security and ticket takers.