Accessibility

Arrival & Accessible Entrances - The main entrance to The Louisville Palace is fully accessible. Guests with tickets to the VIP Marquee Lounge should enter through the main entrance and proceed to the elevators for access to the upper level. Elevators are conveniently located via the ramp on the left, just beyond the security checkpoint.

Restrooms - Accessible restroom stalls are available downstairs, upstairs near the balcony entrance, and in the VIP Marquee Lounge. Guests can use the elevator to access these facilities. All restrooms are single-user and operate on a first-come, first-served basis. Please note that the upstairs restrooms near the balcony are only accessible by stairs.

Accessible Accommodations - Tickets in our accessible seating section can be purchased online at LiveNation.com. The Box Office is unable to process ticket orders over the phone, so online purchase is the only available method. We recommend securing your seats in advance, as availability is limited and may sell out.

To find accessible seating at The Louisville Palace, select the Filters icon in the upper right corner of the ticketing page. Your seat location will be displayed once a ticket is selected.

Our accessible seating section is located on the main level inside the theatre near the entry doors. Due to the historic nature of the building, the Loge and Mezzanine levels are only accessible by stairs.

Unexpected Needs - If you have had an injury or illness that prevents you from using the original seats you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible seating. You can also visit Guest Services upon entry to inquire about accommodations for your changing needs.

Accessible Parking - The Louisville Palace does not own or operate any parking in the area. For parking, metered street parking and garages are available around the venue. The closest options are the Clay Commons Parking Garage and the Fifth Street Parking Garage. Both parking options are accessible with dedicated parking and elevators. Please follow signs to the Accessible parking spots. Consult signage in the lot for payment if required.

If you wish to drop off a member of your party, please drop them off at the main entrance.

Medication needs - If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging.   

Dietary Needs - The Louisville Palace takes pride in offering a variety of choices for guests with special dietary needs.  You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.   

Service Animals - At The Louisville Palace, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, neigh, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations. 

Sign Language Interpretation - If you will need an interpreter for an event, please email your request to frontoffice@livenation.com at least 2 weeks in advance, after you have purchased your tickets, so we can arrange for an interpreter for your show. When you arrive for the show, if you would like assistance getting to your seating area, please check in with the Box Office or a Guest Services supervisor. We would be happy to introduce you to your interpreter for the evening and take you to your seats.  

Assistive Listening Devices - Assistive Listening Devices (ALDs) technology in The Louisville Palace is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see a Guest Services member to get a receiver.  A photo ID is required in exchange for a device.  

Mobility Device storage - Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the Guest Services team.  There is limited electrical connectivity in the venue; please contact the Box Office for more information.